Last updated: 16 September 2026
This End User License Agreement ("Agreement") is between you ("you", "Licensee") and Poly Bright Ventures ("we", "us", "PolyBright", "Licensor") governing your use of the Lead Flow WordPress plugin and any updates, documentation, or license keys provided with it (the "Software").
By purchasing, downloading, installing, activating, or using the Software, you agree to be bound by this Agreement.
1. Definitions
"Software" — the Lead Flow plugin, Lite and paid editions, including all files, updates, and documentation. "License Key" — the unique code issued to you on purchase. "Site" — a single, distinct WordPress installation identified by its domain, subdomain, or subdirectory URL. "Tier" — Lite, Pro, Pro Plus, or Pro Max. "Activation" — validating your License Key against our license server for a specific Site. "Knowledge Base Document" — the .docx file you upload for the Pro Max local document-answering feature.
2. Grant of License
Subject to your compliance with this Agreement and payment of the applicable fee, we grant you a non-exclusive, non-transferable, revocable license to install and use the Software on one Site at a time, for every tier including Pro Max. "Concurrent" means active at the same time — you may deactivate the Software on one Site and activate it on another as often as you reasonably need (migrating hosts, changing domains, rebuilding a Site). Deactivating a Site frees its activation slot immediately. Development, staging, and local Sites do not count against your limit. WordPress Multisite networks are not covered.
3. License Key
Your License Key is confidential and personal to you. You may not share, resell, sublicense, publish, or distribute it. We monitor activation activity; unusual patterns — such as a single-Site key cycled rapidly across many unrelated production domains — may be flagged for review and, if abuse is confirmed, suspended. Legitimate Site moves are never penalized.
4. Upgrades and Tier Changes
You may upgrade tier at any time by paying the applicable price on our store. On upgrade, your existing License Key is upgraded in place — its tier changes on the next validation. No separate key is issued, and no reinstall or reactivation is needed.
5. Updates and Support
Lite tier: updates for as long as the Software is offered, community email support. Paid tiers: software updates and priority email support for twelve (12) months from purchase (Pro Max additionally includes an onboarding call). After 12 months, the Software continues to work indefinitely on its last installed version — you stop receiving new updates and priority support until you renew. We never disable or degrade the Software when updates lapse.
6. The Knowledge Base Document (Pro Max)
Pro Max lets you upload a Knowledge Base Document that the Software searches locally to answer visitor questions. No part of the Knowledge Base Document, and no visitor question, is ever transmitted to any external AI service or third party — matching and searching happen entirely within your own WordPress installation and database.
You are solely responsible for the content, accuracy, and your right to use the Knowledge Base Document you upload. The Software's answers are drawn only from text you provided — we do not review, verify, or take responsibility for its accuracy. The Software includes a safety filter intended to redirect medical, medication, and emergency-sounding questions to direct contact rather than answering them, but this filter is a keyword-based safeguard, not a substitute for professional medical judgment; you remain responsible for supervising and reviewing how the feature is used on your Site, especially in clinical or healthcare contexts.
7. What You May and May Not Do
You may: install and use the Software on the Sites permitted by your tier; modify the Software's code for your own use (licensed under GPLv3 — see §12); upload and manage your own Knowledge Base Document content.
You may not: share, resell, or sublicense your License Key; misrepresent the Software as your own product; use the Software unlawfully, or upload a Knowledge Base Document you do not have the right to use; circumvent or disable the license validation system to obtain paid features without payment.
8. Refunds
All sales are final — we do not offer refunds. Because the Software is delivered instantly (download + license key), we encourage you to test the Lite version on your Site first to confirm compatibility before purchasing a paid tier. See our Refund Policy for full details, which forms part of this Agreement.
9. Data, Privacy, and External Connections
Leads captured by the Software (name, phone, and any optional fields you enable) are stored within your own WordPress installation. We do not receive, access, or store your leads or your Knowledge Base Document. The Software connects to our license server solely to validate your License Key, check for updates, and manage activations — limited to your License Key, Site URL, and plugin version. Higher tiers may send lead data to a third-party integration you choose and configure (such as a webhook to your own CRM); those connections are governed by that provider's own terms. Our handling of your personal data is governed by our Privacy Policy.
10. Disclaimer of Warranty
THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. The Software's automated features, including the Pro Max document-answering and safety filter, are provided as a convenience and are not a substitute for direct communication with your business or, where relevant, professional medical advice.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, REVENUE, OR BUSINESS, INCLUDING ANY ARISING FROM THE CONTENT OF YOUR KNOWLEDGE BASE DOCUMENT OR AN ANSWER THE SOFTWARE GENERATES FROM IT. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SOFTWARE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
12. Open Source License (GPL)
The Software's PHP code is licensed under the GNU General Public License, version 3 (GPLv3) or later. This Agreement governs the License Key, paid feature entitlements, updates, and support — separate commercial services not part of the GPL-licensed code.
13. Termination
We may terminate or suspend your License Key for material breach (e.g. sharing your key, attempting to defeat the licensing system for commercial gain). On termination, your right to updates and support ends; your GPL rights to the code are unaffected.
14. Governing Law
This Agreement is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India.
15. Changes to this Agreement
We may update this Agreement from time to time. Continued use of the Software after changes take effect constitutes acceptance of the revised Agreement.
16. Contact
Poly Bright Ventures
Ahmedabad, Gujarat, India · GSTIN 24ALCPB8028N2Z3
Email: polybrightventures@gmail.com